The Wallace Collection welcomes all visitors. We offer a range of facilities and access events to help visitors explore the collection. You can find more information about these below.

If you can’t find the information you need on this page, or would like to talk to us about a specific need, please contact us on

An image of two people in a gallery

Getting to the Museum

See our Getting Here page for full details about public transport links to the museum.

Bond Street Tube Station's Marylebone Lane access point has step free access via lifts.


Unfortunately, we do not have any visitor parking available on site. Street parking around the museum is metered until 18.30. A selection of larger car parks can be found nearby.

For visitors with mobility requirements, Blue Badge parking bays are available on Manchester Square and other streets nearby. Please see the Westminster City Council 'where you can park with a disabled badge page' for details. 

On Arrival

There is a sloped driveway up to the front entrance of the museum, with ramp access to entrance and exit doorways. Both of these double doors are automatic.

Accessibility Equipment

The following items are available from the Information Desk at the front entrance:

  • Wheelchairs
  • Magnifying glasses
  • Torches

All items will be thoroughly cleaned between each user.

During Your Visit

All public areas in the museum are accessible by wheelchair.

There is a lift to all floors.


Public toilets are on the lower ground floor, off Founders' Court.

These include an accessible lavatory, with a panic button and audio visual alarm.

The nearest Changing Places toilet is in Paddington Station.


Should you require any assistance at any point during your visit, please ask a member of staff.

Accessible Events

Find out more about our programme of BSL tours, captioned gallery talks, and audio-described sessions on our What's On page. If you have any queries, please do email us.

BSL Video - John Wilson

Explore the Wallace Collection

An Introduction in British Sign Language

Play full video