The Wallace Collection welcomes all visitors. We offer a range of facilities and access events to help visitors explore the collection. You can find more information about these below.

If you can’t find the information you need on this page, or would like to talk to us about a specific need, please feel free contact us on

An image of two people in a gallery

Getting to the museum

See our Visit Us page for details about nearby public transport.

Bond Street's Marylebone Lane access point has step free access via lifts.


Parking on nearby streets is metered until 18.30. A selection of car parks can be found nearby.

There is one disabled space available which can be reserved in advance by emailing

There are two parking spaces for Blue Badge holders on Manchester Square and others in nearby streets.

On arrival

There is a sloped driveway up to the front entrance with ramp access to entrance and exit doors. Both of these double doors are automatic. Please be aware that a queuing system is in place to help maintain social distancing.

Available from the Information Desk at the front entrance:

  • Wheelchairs
  • Magnifying glasses
  • Torches

All items will be thoroughly cleaned between each user.

During your visit

You can find full guidelines on visiting safely here.

All public areas in the museum are wheelchair accessible.

There is a lift to all floors with voice announcer. Please ask a member of staff for assistance in accessing the lift.


Public toilets are on the lower ground floor under the restaurant.

Once downstairs, there is an accessible lavatory with a panic button and audio visual alarm.

The nearest Changing Places toilet is in Paddington Station.

Should you require any assistance at any point during your visit, please ask a member of staff.

We are always looking at ways to make access to the museum easier and value your feedback in improving access to the Collection and our events programmes. Please feel free to email us.

Accessible events

Our programme of BSL tours, captioned gallery talks, and audio-described sessions is currently on hold. We will be updating our What's On page as and when we are able to offer new digital and live content. If you have any queries, please do email us.

BSL Video - John Wilson

Explore the Wallace Collection

An Introduction in British Sign Language

Play full video