The Wallace Collection welcomes all visitors. We offer a range of facilities and access events to help visitors explore the collection. You can find more information about these below.
Click here to view our current programme of Access events. You can also sign up to our mailing lists below to keep up to date on our future programmes.
If you can’t find the information you need on this page, or would like to talk to us about a specific need, please feel free contact us.
For visitors who are D/deaf or hard of hearing
Events in BSL and SSE
‘Deaf Visions’ is a regular programme of events delivered in British Sign Language and/or Sign Supported English with talks and art activities for children, adults and families. For more information please contact Amy on firstname.lastname@example.org
Voice: 020 3876 3164
Text: 07399 873174
Audio guides, tours and talks
Audio guides are available at the Information Desk at a cost of £4.00. They are T-coil compatible and equipped with volume control. Neckloops and transcripts for English version audio guides are also available.
Wallace tour guides can wear Portable Hearing Loops on request, please inform the Information Desk or your Guide before the start of the tour if you require this service.
The Lecture Theatre is equipped with an Audio Loop System.
Subtitled live events
We offer regular talks and lectures supported by STAGETEXT who provide live speech-to-text transcription at live events either on tablets or screens. For more information about upcoming Stagetext supported talks please email Amy, call 020 3876 3164, or text 07399 873174.
Subscribe to our events for D/deaf and hard of hearing visitors mailing list here.
For visitors who are blind or partially sighted
Multi- Sensory Art Events
‘Sensations!’ is a programme of talks, creative activities and practical art workshops for visitors who are blind or partially sighted. For more information please contact Amy via email@example.com or by phoning 020 3876 3164.
Audio guides and gallery information
Audio guides are available at the Information Desk at a cost of £4.00 and large print floor plans are available.
Free image and text sheets are available in some galleries. Large print labels are available for all Temporary Exhibitions and throughout the museum.
Available from the Information Desk
- Audio guides
- Magnifying glasses
- Raised line floor plan in Grade 1 Braille
- Large Print floor plan
Subscribe to our events for blind or partially sighted visitors mailing list here
For mobility- impaired visitors
There is a sloped driveway up to the front entrance with ramp access to both the left and right hand sides. Both of these entrance double doors are automatic.
Parking at the front of the Museum is available to visitors who are disabled. This should be booked in advance by telephoning the Security Desk on +44 (0)20 7563 9524. There are two parking spaces for Blue Badge holders in Manchester Square and others in nearby streets. See our map of local car parking available here.
Access for wheelchair users
All public areas in the museum are wheelchair accessible. The lecture theatre has space for up to four wheelchair users. There is a lift to all three floors with voice announcer. Remote door openers are available from the Information Desk.
The museum can provide wheelchairs for use – please ask at the Information Desk inside the Front Entrance.
Public toilets are on the lower ground floor under the restaurant. There is an accessible lavatory with a panic button and audio visual alarm.
The nearest Changing Places toilet is in Paddington Station.
Available from the Information Desk:
- Remote door opener
Available from the Cloakroom:
- Gallery stools
For more information about specific events and art classes for visitors who are disabled people please contact Amy on firstname.lastname@example.org or telephone 020 3876 3164.
We are always looking at ways to make access to the museum easier and value your feedback in improving access to the Collection and our events programmes. Please feel free to call us on 020 3876 3164 or email us.