If I sign up to become a Member of the Museum, will I be able to use my card for discount immediately?
Yes. If you have not yet received your welcome pack and membership card you can still make use of the benefits. If you wish to use the Members discount on-site in the shop or at the coffee cart, please show your confirmation email.
As a Member, do I need to book a ticket to visit the permanent collection?
I am an individual member, can I bring a guest with me when I visit or come to events?
Can I add a donation to my Membership subscription?
We are delighted to receive additional donations, either as a regular part of your annual subscription, e.g. by Direct Debit, or as a one-off amount added to a cheque or card payment. If you wish to add to your Direct Debit amount, please just get in touch.
How do I book tickets for Members-only events?
Can I upgrade to a different level of membership?
Can I downgrade to a different level of membership?
You can downgrade on renewal. As we do not offer refunds, you might not wish to downgrade at other times. If you pay by Direct Debit, please let us know in advance that you wish to downgrade so that we can adjust the amount. If you pay by any other method, please just renew by purchasing the correct membership online or mark your renewal form accordingly and pay the lower price.
Can I buy a membership for someone else?
Why is there no Gift Aid declaration on your gift Membership application form?
Gift Aid cannot be claimed on gift memberships.
What amount should I enter under charitable donations on my Self-Assessment tax return?
Enter the full amount of your subscription for the relevant tax year.
I have retired and no longer pay income tax or capital gains tax. What should I do if you claim Gift Aid on my subscription?
I have a Membership in my sole name and I am not a tax-payer but my partner does pay tax. Can they sign the Gift Aid form?
No, the Gift Aid declaration can only be given by yourself.