Membership FAQs

Membership FAQs

Membership FAQs

If I sign up to become a Member of the Museum, will I be able to use my card for discount immediately?

Yes. If you have not yet received your welcome pack and membership card you can still make use of the benefits. If you wish to visit the exhibition, use the Members discount on-site in the shop or in the restaurant, please show your confirmation email.

As a Member, do I need to book a ticket to visit the permanent collection?

No, visitors can enjoy free entry to the permanent collection and no booking is required.

I am an individual member, can I bring a guest with me when I visit or come to events?

If you and your guest are visiting the Permanent Collection, you both must book permanent collection tickets online. If you both wish to visit the temporary exhibition, your guest will need to book an exhibition ticket. Only those with an active Membership can take part in exclusive Member’s Events.

Can I add a donation to my Membership subscription?

We are delighted to receive additional donations, either as a regular part of your annual subscription, e.g. by Direct Debit, or as a one-off amount added to a cheque or card payment. If you wish to add to your Direct Debit amount, please just get in touch.

How do I book tickets for Members-only events?

You can book spaces for Members-only events in the Members' Area, by emailing or calling us on +44 (0)20 7563 9522.

Can I upgrade to a different level of membership?

Yes. You can upgrade at any point during your subscription year on payment of the difference in price. As joint members, you and a named other guest can both benefit from all the perks of being a member. If you want to upgrade to a different level of membership, please let us know at

Can I downgrade to a different level of membership?

You can downgrade on renewal. If you pay by Direct Debit, please let us know in advance that you wish to downgrade so that we can adjust the amount on If you pay by any other method, please just renew by purchasing the correct membership online or mark your renewal form accordingly and pay the lower price.

Can I buy a membership for someone else?

A gift of Membership makes the perfect present. You can purchase a Gift Voucher online.

Will I receive a gift voucher pack when I purchase a gift Membership?

When you purchase a gift Membership, the lucky recipient will receive their voucher in an email. The email includes their unique code and an explanation on how to redeem their Membership. Once they have redeemed their gift Membership, we will be in touch with their welcome pack.

How do I redeem my gift Membership?

To redeem your gift Membership, please head to our website. You will need to add the Membership you were gifted to your basket. At the checkout, please enter your gift voucher code on the right-hand side of the screen. You will then be asked to enter your personal details to finalise the redemption of your Membership and become a Member of the Wallace Collection.

Why is there no Gift Aid declaration on your gift Membership application form?

Gift Aid cannot be claimed on gift memberships.

Changes in your Gift Aid declaration status

The Gift Aid declaration can only be given by the person paying for the Membership. If you have retired and/or no longer pay income tax or capital gains tax in the United Kingdom, please contact us at or +44 (0)20 7563 9522, so that we can stop claiming Gift Aid on your subscriptions.

Where can I find your Membership terms and conditions?