Planning a Visit FAQs
Frequently Asked Questions:
How do I book?
To make a booking, please submit your request online. We will respond to your enquiry as soon as possible. Your booking will be confirmed once you are issued with a confirmation email outlining the details of your visit. You will be required to verify all information is accurate and acknowledge the cancellation clause.
Is there a charge for school sessions?
Wallace Collection school sessions are completely free of charge, however a fee will be incurred should your group cancel at short notice, fail to show up for a session, or – in the case of EYFS and Key Stage 1-4 – numbers fall below the minimum number of pupils
- EYFS, Key Stage 1-2 = 18 minimum per session
- Key Stage 3-4 = 15 minimum per session
If you have any queries before your visit.
If you have a query about your visit, phone 0207 563 9551.
When can we visit?
We allow school visits Monday – Thursday. The earliest a session can start is 10.15am and the latest 3pm.
What if I have to cancel?
When is my visit confirmed?
Confirmation is sent via email. We aim to do this as quickly as possible but during busy times this may take a while. Please read this email carefully, and if the details are not correct telephone us immediately on 020 7563 9551 or email firstname.lastname@example.org
What do I need to do to before my visit?
Before visiting us do show your pupils our ‘How to Visit’ film above. All materials are provided so you will not need to bring anything with you, with the exception of sketchbooks for some secondary art workshops.
Can you help me with my risk assessment?
How do we get to the Wallace Collection?
The Wallace Collection is conveniently located in Central London, just a few minutes walk from Oxford Street, Baker Street and Marylebone Village.
London W1U 3BN
- Visiting by bus: Numbers 2, 10, 12, 13, 30, 74, 82, 94, 113, 137, 274 all stop nearby.
- Visiting by rail: Marylebone Rail Station is approximately a 10-15 minute walk.
- Parking: Parking on nearby streets metered until 6.30pm. A selection of car parks can be found nearby. To reserve a disabled persons’ parking space, please call +44 (0) 207 563 9524.
- Visiting by Tube: The nearest tubes are Bond Street (Central & Jubilee Lines) and Baker Street (Circle, District, Hammersmith & City, Jubilee and Metropolitan Lines), Oxford Circus (Bakerloo, Central, Victoria Lines) is a 10-15 minute walk.
- Access: For visitors with an Assistance Dog, Marble Arch is the nearest tube with stairs. (click here for access options).
For more information please see our VISIT US page.
Is the Wallace Collection accessible for wheelchair users?
What if we arrive late?
If you are delayed, please telephone us on 020 763 9551. Please plan to arrive about 10-15 minutes before the start of your session to allow time to visit the lavatories and to put coats and lunches away. If you arrive late, your gallery educator may not be able to offer you a full workshop.
Supervision: How many adults should we bring?
All teachers and accompanying adults are responsible for student behaviour and conduct while at the Wallace Collection.
1 adult to 10 pupils for key stage 1-2 classes. If you would like to book extra time in the galleries before or after your session, a ratio of 1 adult to 5 pupils for the unguided part of your visit is essential.
1 adult to 20 pupils for key stage 3-4 students.
Key stage 5 groups and individuals can attend without an adult; however, if attending two-location study days students must be accompanied by their teacher. Please check on booking.
Is there a cloakroom?
Yes. The Wallace Collection has a dedicated school cloakroom.
Where can we eat lunch?
The lunch room is available to book on request in 30-minute slots. Please note that there is great demand for this and early booking is strongly advised. If you use the lunch room please leave it clean and tidy. Cleaning materials are provided.
Groups are also welcome to eat lunch on the grass in front of the museum or in Paddington Street Gardens, which has a covered lunching area, a playground and lavatories. These do not need to be booked.
Can we take photos during our visit?
Yes, without a flash. Please pick up a photography pass from Museum reception when you arrive.
Can we book extra time in the galleries before or after our session?
Yes, but let us know if you wish to do this on booking. Please note that if you have booked a key stage 1 or 2 session and would like to explore the galleries before or afterwards, you will need a ratio of 1:5 adults to children for the unguided part of your visit.
Can we draw in the galleries?
Yes, but drawing should be done with following dry materials only: pencils, colouring pencils and graphite sticks.
Can we go to the shop?
Yes, school groups are welcome to visit the shop; there are a range of items at pocket money prices. Owing to space restrictions it is recommended that five children, with an accompanying adult, visit at one time.
After we visit?
Please keep in touch. June is the month when new visit dates are released.
I have more questions - who do I contact?
If you have any queries before your visit, please phone 0207 563 9551