Here is a list of frequently asked questions about holding an event at the Wallace Collection. If you can't find an answer to your question please get in touch with us via our Enquiry Form. Alternatively call us on 020 7563 9546/545 or email email@example.com.
Can I hire the Wallace Collection for a daytime event?
No. Unfortunately we are not able to accommodate day time events at the Wallace Collection. If you would like to arrange a lunch or afternoon tea for a small party you can contact the Wallace Restaurant directly to see if they are able to accommodate your booking (www.thewallacerestaurant.co.uk).
Are there conference facilities available at the Wallace Collection?
The Wallace Collection has a 150-seat Lecture Theatre along with a Meeting Room which can be used in conjunction with evening events.
The modern Lecture Theatre is air-conditioned, has a raked floor and is equipped with a screen suitable for front projection, a PA system, a data/video projector and a DVD player. A flipchart and pens are available on request. The Meeting Room is adjacent to the Lecture Theatre. It is a beautifully proportioned room with French windows looking on to the Porphyry Court. The room can accommodate 50 people theatre style and 22 boardroom-style.
Can private guided tours of the Collection be arranged?
Yes, private guided tours are offered both during opening hours and before 10am when the museum is closed to public visitors.
To find out more about Private Guided Tours during opening hours please contact the Learning Officer on 020 7563 9551. To find out more about early morning Private Guided Tours (before 10am) when the museum is closed to public visitors please contact the Events Team.
Can I hire the Wallace Collection for an event for only a couple of hours?
Yes. However, hire of the Wallace Collection for evening events is exclusive to one client each day. Therefore whether you choose to utilise the venue for an hour or up to the full hire period, you will still incur the same venue hire fees.
Can we hold a wedding ceremony at the Wallace Collection?
No, unfortunately the Wallace Collection is not licensed for civil ceremonies. We are able to host wedding receptions and in the past these have included blessing ceremonies.
What do the venue fees include?
- Exclusive use of the venue on your chosen evening for the full hire period.
- The full operational support from our Events Team in the run up to your event and one of our Event Managers to co-ordinate and deliver your event on the day.
- Security staff
Does the Wallace Collection ever offer a discount on the venue hire fees?
The funds generated from venue hire are a vital source of income for the Wallace Collection which goes towards the collection’s conservation and care and to the development of the ongoing education, events and exhibitions programmes. We therefore try and maximise revenue from events and other commercial activities. However, we offer 10% discounts to registered UK charities.
What is the booking procedure?
- Provisional dates can be held without commitment. The length of time that dates can be provisionally held depends on the popularity of the date. Clients will always be given notice and an opportunity to confirm before a provisionally held date is released from them.
- Once clients have notified us that they would like to book an event confirmation of an event requires a signed copy of the contract which is issued alongside our terms and conditions.
- The confirmation of all bookings is subject to the payment of 50% of the hire fee by the hirer within 30 days of receipt of the invoice. The balance invoice is issued the day after the event.
What is your cancellation policy for confirmed events?
The client may cancel their event by written notice to The Wallace Collection. In the event of the booking being cancelled the deposit will be retained by the Wallace Collection. If the Event is cancelled within 14 days of the event the full hire fee will be required.
Who will be present at the event from the Wallace Collection and what will they do?
You will have a member of the Events Team present on the day of your event to help co-ordinate proceedings. They will also oversee the planning of access for caterers, florists, musicians and other suppliers.
Can we bring in our own caterer or production company?
As the Wallace Collection is a National Museum and a historic house, containing priceless works of art, the greatest of care must be taken to prevent damage. Therefore, only our approved suppliers for catering and production are allowed to provide a service for any event at the Wallace Collection. This allows us to restrict the range of suppliers to those that only provide a service to the very high standards of delivery that we expect for our clients.
Can you offer a food and drink package along with venue hire?
No, we do not provide any catering ourselves and we cannot quote on behalf of our approved suppliers. We have a number of approved caterers all of whom know the Wallace Collection very well and will be very happy to discuss quotes with you.
Can we provide our own alcohol?
Yes – please liaise directly with Wallace Collection approved caterers to discuss your event beverage options.
Can we use our own photographer, musician or entertainment?
Yes, with the prior approval of the Events Office. All external suppliers need to abide by our terms and conditions and it is essential that any additional suppliers that clients chose have returned a signed agreement in advance of the event taking place. We have a selection of recommended photographers, music and entertainment organisers that we regard highly should you need suggestions.
What about access and set up for caterers and suppliers?
The start of your hire period marks the point at which your chosen venue will be ready to receive you and your guests. Caterer and supplier access to the building for setup is pre-arranged directly between your suppliers and the Wallace Collection Events Team.
Can we deliver or set up the day before an event?
All setup, breakdown and deliveries must be on the day / evening of your event with prior consent and agreed times with the Wallace Collection Events Team. The Events Team will liaise directly with suppliers to arrange suitable delivery times based on your event requirements.
Can we arrange to leave items in the venue overnight?
The Wallace Collection cannot accept any responsibility for items left at our venue. However, we may be able to store non-valuable items (e.g. leaflets, pop-up banners) overnight. Please liaise with your Event Manager.
Can we use our own electrical equipment in the venue?
All electrical equipment must be provided by Wallace Collection approved suppliers. This is due to the sensitive nature of the Wallace Collection as a venue, for health and safety and to ensure the success of your event.
Is dancing allowed at the venue?
Yes, dancing is allowed in the Courtyard but not in the galleries.
Can we smoke inside the venue?
No – smoking is only permitted outside the venue.
Can we have candles, and if so, what are the restrictions?
Candles are permitted in the Courtyard only and must be in holders which cover the flame. Candles and naked flames are not permitted anywhere else at the Wallace Collection. For events taking place in the galleries our recommended florists are able to provide battery operated candles, which are a great alternative.
Is there any parking at the Wallace Collection?
Parking is available on nearby streets and is metered until 6.30pm. A selection of car parks can be found nearby including the 24-hour NCP car park on Portman Square. If essential, the host or disabled guests can book a parking space on the front drive of the Wallace Collection.
Is there disabled access at the Wallace Collection?
All public areas of the Wallace Collection are fully accessible for disabled and elderly guests. Remote door openers and Portable Hearing Loops are available from the security desk upon request.
Do you have an outside space that we can use?
The front entrance and lawn space can be used as part of an event, for example, banners can be placed outside the venue, musicians can be positioned outside to entertain guests on arrival and the space is available for smokers and guests wishing to get some fresh air throughout the evening. The lawn is not however an entertaining space in its own right and it cannot be hired out or used as the sole event space.
Can we hire a space for a photo shoot or filming?
Please contact our Picture Librarian on 020 7563 9534 and they will be able to assist with your enquiry.
How late can events run and can they be extended?
Additional time can be arranged in advance for a fee of £1,000 pro-rata per hour until midnight. We are not able to extend events beyond midnight.
To discuss or arrange an event call the events team on 020 7563 9546 / 545 or email firstname.lastname@example.org